【City Manager招聘】_香奈儿(中国)贸易有限公司招聘信息-猎聘

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Talent Acquisition · 香奈儿（中国）贸易有限公司

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职位介绍: Vision: The ultimate house of luxury defining style and creating desire now and forever. Mission: The City Manager is responsible to assist Regional Sales Manager to plan and implement retail projects that support our strategy in retail excellence and achieve our retail leadership in the market. The City Manager shall spearhead all effort and resource to create Chanel Difference and constantly inspire and elevate the professionalism of the boutique/counter management and their team to be “best in class”. Scope Supervision: Report to Regional Sales Manager and cover 4-5 POS in area. Work closely with FBP sales team, training team, marketing team and G&A warehouse team to achieve FBP sales & marketing target. Uphold the image of the brand (VM Merchandising + Maintenance +Grooming) • Partner proactively and closely with VM team to ensure that window and in-counter displays consistently reflect the Chanel image. • Convey company expectation on VM to Counter Management and teams to ensure that the POS environment is in optimum condition from cleanliness to maintenance of furniture, fixtures, etc. • Negotiate with department stores to activate additional brand visibility programs outside of POS (department store banners, show windows, transparencies) enhancing the image of the brand. • Proactively feedback and propose better solution on grooming with training team. Report related information to Regional Sales Manager and work with legal to solve the issues and retain brand image within the area. Leadership and Management • Foster a culture of excellence in covered POS: ensure team members are engaged, motivated and performing their duties in accordance with the Chanel vision and mission. • Deliver timely coaching and recognition as well as proper delegation according to are performance and individual capability. • Work closely with HR in making hiring decisions and proactively help to find and retain talent, recommend external retail training curriculum if necessary. • Be a role model for responsible POS by proactively leading by example. • Drive learning culture via sharing of best practices for retail team on how we continue to outperform market and to maintain retail leadership. Deliver Excellent Service • Work with training team to identify opportunities on customer service within coverage. • Work with CRM team and find out sales opportunities from customer resources. • Get learning from customer complaint cases and set related rules on handling process for future cases. Sales and KPI management: • Support RSM to allocate sales target assigned to responsible POS by setting a challenging goal according to sales performance and market trend to achieve better result. • Analyzes sales trend in POS and take appropriate actions if needs. • Analyze CRM performance in each POS within coverage and work out action plan accordingly. • Support RSM on a regular communication with CRM team to find out further opportunities to build up stronger relationship with customers within coverage. • Propose, apply and adjust annual animation plan base to business needs. • Work closely with retail marketing team on animation plan to improve the efficiency. • Manage staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service. • Constantly seek opportunities to improve the productivity of responsible POS. • Provide constant feedback and reporting to RSM in order to influence strategies and recommendations. Inventory Management • Convey company expectation and policy to the team and ensure safety stock on counter and check the completion of the weekly and monthly stocktaking. • Monitor CCs and BAs to double check all the relevant inventory execution and has direct responsibility. Operations Management • Work closely with SDVM on new or renovated counter projects, propose the best category zoning arrangement and design layout based on the local market requirement. • Ensure all operational procedures regarding sales, returns, transfers, stock adjustments and all policies are followed. • Work closely with other functional team to ensure the retail operation is smooth. • Maintain awareness of market trends in the luxury cosmetics retail industry, monitor competitor actions and feedback related information with personal market insight to company. • Collaborate with cross functional department to find out improvement area as well drive sales. • Maintain relationship with trade partners, ensuring we have best advantage for our business. Market Intelligence • Maintain awareness of market trends in the luxury cosmetics retail industry, monitor competitor actions and feedback related information with personal market insight to company. • Keep eyes on gray market trends during daily POS visit. • Pay attention on DS development plan in local market and take the initiative to work with RSM and BD to make the effective result in responsible area.

公司简介

香奈儿是全球奢侈品创作、制造和销售领域的佼佼者，产品涵盖高级成衣、配饰、香水、彩妆、护肤品、高级珠宝及腕表。香奈儿由嘉柏丽尔·香奈儿于 1910 年创立，自创立以来，一直致力于提供以精湛工艺打造的奢华作品。目前，香奈儿在全球拥有32,000多名员工。作为一家独立企业，香奈儿核心价值观根植于： • 非凡卓越的作品和客户体验 • 培养人的潜能 • 为世界各地的人群、环境和社区带来积极影响。作为品牌核心价值观的一部分，香奈儿助力推动艺术、文化和创意的发展，同时大力投资于研发、可持续性发展和创新等重要领域。香奈儿致力于为员工创造条件以助其发挥自身优势，取得很好表现，并从新机遇中受益。公司为员工提供舒适的工作环境，让员工有时间了解品牌、业务并培养个人积极性。换言之，无论是现在还是未来，每位员工都可以有所成长、不断受到启发并获得归属感。公司推崇切实协作，尊重每一个个体，因为公司坚信多元化是企业及其员工取得成功的关键。香奈儿亦致力于为员工提供具有竞争力的薪资报酬，同时提供福祉计划、学习与发展机会，并为全球员工提供产假、陪产假及收养假。

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