Customer Operations Specialist 9-11k
上海-浦东新区 3-5年 统招本科 招1人 8月12日更新
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职位介绍
Overview: Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. Responsibilities: ● Manage the entire process from contract to order ● Draft, negotiate , revise and conclude the terms of the contract.Validate all contract terms for full compliance ● Work with customers and sales team to handle customer orders, timely and accurately process all orders in SAP to improve order fulfillment rate, and manage the whole shipment arrangement ● Work with service team to ensure all orders are delivered in time and upload delivery information in COMPASS system ● Liaise on order inquiries, track fulfillment and drive cross-functional shipment improvement. ● Act as a window person to responsible for daily interaction and order inquires; Relied upon as an expert when working in teams and cross functionally ● Track the progress on order fulfillment and drive the efforts cross-functionally to maximize coverage and shipment rate ● Others ● Prepare necessary report and use a data driven approach to summarize and basic analyze. Based on data analysis and industry best practices, design optimization solutions, integrate cross-departmental resources, and drive process standardization and continuous improvement. ● Assist project management and process optimization. Support the management team to ensure team tasks and projects with Waters’s goals, breaking them into actionable steps with clear ownership. Qualifications: Education & Experience: ● University Degree in Commercial, International Trade or Logistics, or a related field of study ● Familiar with import and export business, 2+ years of relevant work experience in Customer Operations Order Process Management ● Proficient knowledge of MS Office tools and related IT software ● Working knowledge in SAP and Documentary Credit is a plus Skills: ● Customer oriented and result driven ● Strong interactive skills and a good listener, with strong teamwork spirit ● Excellent communication skills in both written and verbal Chinese and English ● Willing to learn new products, process systems and applications and quickly acquiring technical knowledge ● Awareness of the impact and risks of choices, and the impact on the overall process ● Ability to multitask, prioritize, and adapt in a fast-paced environment, work under pressure
其他信息
行业要求:全部行业

公司简介

沃特世公司创始于1958年,是全球领先的分析实验室技术开发商及制造商。沃特世专注于推动当今前沿分析实验室技术的应用,包括液相色谱、质谱和相关化学耗材及信息化解决方案。 自上世纪80年代进入中国以来,沃特世的规模与实力与日俱增,在大陆及香港、台湾均设有运营中心,拥有四百多名本地员工,并在上海、北京、广州、成都设立实验中心和培训中心。 自2003年成立沃特世科技(上海)有限公司以来,今天的中国已成为沃特世全球营收仅次于美国的第二大市场。作为分析科学家的理想合作伙伴,沃特世始终坚持提高本地技术能力、支持本地技术人才培育,并推动制药、食品安全、健康科学、环境保护等相关行业标准和法规的建立和完善。 凭借出众的人才与全球布局,沃特世已经为其商业合作伙伴创造了显著的价值,并致力于满足广大中国消费者对更美好生活的需求。
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更新时间:2026-08-16