【客户服务代表招聘】_隐适美中国 Invisalign招聘信息-猎聘

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Sr. Talent Acquisition Partner · 隐适美中国 Invisalign

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职位介绍: Analyze data and generate reports on customer complaints, order status, customer survey, project implementation, etc. for the sales, customer care and management team. Generate the PID status report and notify the customers via SMS. Handle internal and external inquiries and requests from 400 hotline. Log tickets in SFDC for 400 hotline calls. Handle and follow up on serious customer complaints. Email customers on any system upgrade, new product launches etc. Conduct phone surveys for the China customers on service quality, IDS operation, process, etc. Follow up on customer feedback based on the survey results. Patient transfer in patient central. Tickets assignment in SFDC. Order cancellations Operation process set-up and improvement for the customer care team. Problem solving for ERP system. ERP system (Salesforce/Patient Central/IDS/Wechat/Weibo) improvement. Customer experience improvement. Training for customer care team and Third-party CS team. Third-party CS team daily management. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE Bachelor's degree, minimum 4 years working experience in call center or customer service function, clinical or medical device field are preferred. LANGUAGE SKILLS Excellent oral and written English and Chinese. COMPUTER SKILL: Excellent computer skill on excel/word/PPT. OTHER SKILLS AND ABILITIES: Experience on data analysis, system maintenance, process management, project management and serious complaint handling. Excellent problem-solving skills. Strong communication, interpersonal and coordination skills.

其他信息: 语言要求：普通话; 行业要求：全部行业

公司简介

爱齐科技是一家跨国公司，成立于1997年2月，总部位于加利福尼亚的圣何塞，于2001年在美国纳斯达克上市。爱齐科技设计、制造并提供世界上知名的隐形矫治系统——隐适美系统，iTero口内扫描仪与服务，以及exocad CAD/CAM软件。这些技术组合使数字化正畸和修复工作流程得以增强，并致力于支持医生提高诊疗效率以及改善其患者的治疗效果。截至目前，爱齐科技已经支持全球医生对超过1300万名的患者进行了隐适美治疗，并通过爱齐数字平台驱动数字牙科的发展。爱齐数字平台集成了一系列独特的专有技术和服务，为患者、消费者、正畸医生和全科医生以及实验室/合作伙伴提供无缝的、端到端的解决方案. 爱齐公司强调创新、以结果为导向、以客户与团队合作为中心、自我领导的能力与精神，为员工提供多元化的发展空间，并为员工创造学习、友好、合作、健康的工作环境。我们竭诚邀请充满工作激情，具有挑战精神的精英加入到我公司，共同创造你与公司的成功！

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