【Service Engineer East招聘】_曼恩商用车辆贸易(中国)有限公司招聘信息-猎聘

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HR Senior Specialist · 曼恩商用车辆贸易（中国）有限公司

聊一聊

职位介绍: 职责描述： • Monitor responsible dealer/workshop aftersales service level in all aspects, provide hands on support and solutions on daily basis. • Maintain MTBC & responsible dealer’s competitive edge in the market and strive for transparency. • Manage & supervise responsible dealer’s business development, monitor and analyze dealer KPI. • Assist MTBC service manager to formulate aftersales KPI index for responsible dealer, analyze & report. • Assist responsible dealer to build their service team, ensure the technical level and service quality of service team which fulfill MTBC standard. • Monitor MAN guideline/policy/process implementation on service, warranty & goodwill, SSD, maintenance accuracy and DMS in responsible dealers, and develop effective concepts to consistently improve technical competence within responsible dealer/workshop • Monitor responsible dealer/workshop RC/TI execution to ensure assigned RC/TI complete and claim in time • Offer technical support and counsel to local & responsible MTBC sales manager, to improve CXI and sales. • Support MTBC & responsible dealer part dept. and assist them to achieve or exceed their parts sale target • Conduct annual warranty audit for assigned dealer/workshop 任职要求： • Automotive expertise • MAN brand and products • Vehicle troubleshooting • Vehicle maintenance and repair • Workshop Operations • Warranty Process • SCP Process • Excellent communication skills • Familiar with MANCATS / GA online, ASP, SSD, MANTIS, DMS • Analytical skills • Driver's licenses • English language skill, good in reading/writing and able to communicate • Vehicle service/repair relevant certificate is highly appreciated • ＞ 5 years working experience in Commercial Vehicle After-Sales industrial with hands-on experience • Experience in commercial vehicle dealership is preferred • Experience of dealership management is a strong plus • Service awareness • Good problem-solving skills • Responsibility, initiative, open minded • Rational & logics thinking • Ability to work under pressure and to handle complexity, uncertainty and multi-task. • Target-orientation, attention to details.

公司简介

MAN Truck & Bus is one of Europe's leading commercial vehicle manufacturers and transport solution providers. The company's product portfolio includes vans, trucks, buses/coaches and diesel and gas engines along with services related to passenger and cargo transport. MAN Truck & Bus is a company of TRATON GROUP and employs more than 36,000 people worldwide. Every day we want to overcome borders and to continually make our pioneering technological products even better. A career at MAN Truck & Bus offers numerous opportunities to participate in this change. Respect, team spirit, determination, costumer focus and integrity - these are the corporate values that our employees experience. For ideas that inspire. For changes that move.

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