【重庆高级客服经理招聘】-猎头顾问重庆招聘信息-猎聘

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顾问(C) · 大连登龙门管理咨询有限公司

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职位介绍: Essential Functions/Core Responsibilities • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed • Create and maximize relationships with client partners. • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance. • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner. • Handle a team of managers. • Lead project, delivery team or support function to enforce contract terms and conditions. • Significant contribution to providing alternative solutions or changes to support customer or contractual objectives. • Responsible for performance management and implementation of corrective/improvement measures. • Ensure that an effective management system is in place, driving the work of the project team and supporting teams to meet or exceed the commitment of all services and solutions provided to the customer. • Dedicated to improving teamwork across the organization, with the goal of seamless collaboration for customers. • Ensure the successful implementation of the process standards framework in the project. • Implement and communicate a process management system strategy with clear objectives, roles and responsibilities. • In-depth understanding of our clients' business objectives, priorities, and critical success factors – and how our value at XXX meets our clients' objectives through the implementation of business strategies or service delivery plans. • Effectively utilize financial tools and processes to analyze and control contract financial terms and conditions, risk management and forecasting. • Leverage financial acumen to accurately forecast the financial outcome of your project. Candidate Profile • College Degree in related field with more than 10 years of experience and 5 years team management experience (with at least 2 years of same position or above) preferred. • Call center experience preferred. • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback. • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal. • Work well under pressure and follow through on items to completion while maintaining professional demeanor. • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment. • Demonstrated ability to mentor, coach and provide direction to a team of employees. • Excellent communication skills, both written and verbal with English and Mandarin. • Ability to effectively present information to internal and external stakeholders, both in Mandarin and English is required. • Willingness to work a flexible schedule/arrangement.

其他信息: 语言要求：英语; 行业要求：互联网

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1. 如您发现平台内招聘方存在以下违规行为的，请立即举报

· 扣押您的身份证件或者其他证件；
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· 强迫您入股或者向您集资；
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· 存在其他损害您的合法权益的行为。

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