【Benefits Associate薪酬福利（外资知名医疗，共享中心）招聘】

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Principal Consultant · 北京科锐国际人力资源股份有限公司苏州分公司

简历处理快

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职位介绍: Benefits Associate is responsible for execution of various tasks in Total Rewards, especially Social Benefit, Data Management and Analysis, Workday and other HR internal or external government systems connected to employee benefit. Benefits Associate is responsible for ensuring a seamless experience for TR customers when using the GS HR services. Benefits Associate is responsible for ensuring compliance to the defined processes when engaging with the various end users and stakeholders (employees, managers, other GS, CSTRs, BUHRs and suppliers). Benefits Associate is responsible for following TR processes, policies, and legislation. Case Management & Regular Administration a. Case Management • Receive, assign, update, classify, process cases as TR due diligence (e.g. benefits administration) • Ensure integrity, completeness, timeliness, and accuracy. Responsibility for delivering upon agreed metrics (e.g. SLA, PRR, NPS) • Proactively monitor the cases to be able to determine if any action is needed (time; quality) • Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them. • Ensuring policy and legal compliance • Identify case challenges and opportunities b. Regular Administration • TR service delivery E2E management and solutions developing including but not limited to Workday, government related Social Insurance platform, FYB, Greater Insights to ensure flawless administration per TR processes with accuracy and in a timely manner • Conduct regular audit to TR cases and processes. • Ensure all TR documents are up to date e.g. ASPAC Benefits Matrix or market specific inventory • Benefits Vender management including but not limited to payment, accrual, documentation (e.g.BPRA) and other facilitations. Identify, prioritize, and implement areas for improved vendor Benefit service delivery. • Maintain accurate data and provide information to supervisor/manager for TR surveys, analysis, programs with insights per business needs • Implementation/communication for benefits policies/ processes change and programs • Identify areas for improvement on daily operational processes and implementation • Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference • Participate on TR cadence, provide insight and identify challenges/risks for market nuances • Follow the instruction of the direct team supervisor regarding priorities and assignments Projects/Programs • Perform special projects/programs and related duties as assigned Required Knowledge, Skills and Abilities (Uncompromised requirements for the role): (Include any required computer skills, certifications, licenses, languages, etc.) • Ability to perform administrative activities. • Demonstrates customer orientation and customer service skills • Ability to accurately collect information in order to understand and assess the clients’ needs and situation • Strong organization skills, attention to detail and follow through to resolve any outstanding issues • Sense of initiative and ability to prioritize workload and provide timely follow-up and resolution. • Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance in a concise and professional manner • Discretion, professionalism, confidentiality and judgment • Technology Savvy • Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer) • Ability to work effectively in a fast-paced, self-directed team-based environment • Enthusiastic team player with a strong drive to create a positive work environment • Continuous learning mindset - always curious, learn from mistakes, be open minded and willing to learn with others and willing to share knowledge • Great work ethics – be reliable, meet deadlines, deliver the results, be open to receive feedback 要求：候选人有相关工作经验，熟悉相关法律法规优先；熟练使用Office软件，例如Excel函数、数据透视表等实际运用，PPT等；数字敏感度好，善于进行数据分析；良好的沟通和理解能力，处事灵活、有条理。英语能日常沟通

其他信息: 语言要求：英语; 行业要求：医疗器械

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