【技术支持工程师招聘】_卡特彼勒(青州)有限公司招聘信息-猎聘

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卡特彼勒（青州）有限公司

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职位介绍: Responsibilities • Support the NPI process through an effective machine field follow process • Support WBT Field Follow programs. • Involve in the early stages of the NPI program to understand the high risk areas of FF machines and take care of it for better following. • Work close with Dealer, CQL and communicate with related team for better understand the situation of field. • Place machines in appropriate applications. Work more closely with NPI team to understand industry trends and component maturity to customize applications for maximum issue discovery. • Report issues clearly and quickly through trip reports, PPRD records, and NPI system use. • Timely creation of NPI issues as required through early issue identification and clear communications and collaboration with supporting groups to resolve them • Support follow up on issues requested by NPI list management to support issue closure • Control Field Follow expenses and minimize the cost. Degree Requirement Bachelor or above. Skill Descriptors Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Level Basic Understanding: • Explains the importance of accuracy in own function or unit. • Identifies tasks or outputs that require accuracy and detail-level attention. • Identifies the procedures for making sure that results are mistake-free. • Describes consequences of errors within own unit or function. Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Basic Understanding: • Names specific tools or techniques that can be used to support the analytical thinking process. • Describes specific software applications or products used for business analytics. • Gives examples of how analytical thinking has been used to resolve problems. • Helps others research and learn more about business analytics tools and applications. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Basic Understanding: • Describes non-verbal behaviors that influence the interpretation of the message. • Cites examples of effective and ineffective communications. • Explains the importance of effective business communication. • Speaks/writes using correct language, mechanics, and gestures. Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Product Testing: Knowledge of product testing approaches, techniques and tools; ability to design, plan and execute testing strategies and tactics to ensure product quality at all stages of manufacturing. Level Basic Understanding: • Describes key features and aspects of a specific testing discipline or methodology. • Describes common errors that are uncovered by product testing. • Cites examples of testing tools and practices currently in use. • Names key documentation (paper, audio, video) required during the testing process. Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment. Level Basic Understanding: • Explains where to locate basic help facilities and troubleshooting guides. • Discusses basic concepts behind a systematic approach to solving technical problems. • Identifies available resources and support systems for troubleshooting. • Describes problem identification, reporting and escalation procedures. This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

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