王女士
2天前在线
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- 职位介绍
- The Shared Service Specialist, HRConnect Team is responsible for routine customer service inquires related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. The role opens tickets / cases, and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution. This position will report into Manager or Senior Manager, HRConnect People Experience – JAPAC. CORE JOB RESPONSIBILITIES: · Answers general questions and redirects misplaced calls · Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to assist in answering Employee and Manager inquiries and resolving Employee and Manager HR challenges · Guides HR Employee Self-Service and Manager Self-Service transactions · Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed · Inputs data into Workday to transact on customer requests · Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required · Documents all employee inquiries, issues, and transactions in case management tools as required · Participates in continuous improvement workshops and projects as requested · Participates in ad hoc projects as required · Ability to work early shift hours and rotate when members are on leave. REQUIRED: • Fluent Mandarin and English • Preferred: Experience in call center (IT call center, etc.), administration experience on handling email and excel, etc. • HR knowledge/ HR intern or working experience is a good plus. • Mindset of learning the practice and culture of other Asia countries will be great.
- 其他信息
- 语言要求：英语、普通话
- 行业要求：全部行业
- 所属部门：人力资源部门
公司简介
艾伯维的使命是发现和提供创新药物，解决复杂且棘手的疾病难题和未来的医学挑战。我们不懈努力，凭借在多个关键治疗领域的科研创新为人们的生活带来深远影响，包括免疫学、肿瘤学、神经科学、眼科、病毒学、女性健康、胃肠病学，以及艾尔建美学产品组合中的产品和服务。
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