【运营支持招聘】_唯泰精品购物村(苏州)有限公司招聘信息-猎聘

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HR Manager · 唯泰精品购物村（苏州）有限公司

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职位介绍: COMPANY PROFILE Value Retail is the creator and operator of The Bicester Village Shopping Collection – with 11 luxury shopping destinations in Europe and China, home to more than 1,200 boutiques of the world's luxury fashion and lifestyle brands, offering exceptional savings all year round. What sets us apart: A Distinctive Fashion Experience. If you have what it takes to create something extraordinary every day, then look no further – this is where you need to be! At Value Retail China, we all share the same ambition: to create extraordinary experiences for our guests, brand partners and colleagues. We are entrepreneurs at heart, passionate about what we do, and we never take no for an answer. KEY RESPONSIBILITIES • Provide support to the Village Operations Director/Manager in their areas of responsibilities for the Security, Cleaning, Maintenance, Landscaping, Parking and Waste. Ensure services staffing levels are in line with business needs. • Assist the Village Operations Director/Manager in the day to day management to be visible in the Village to ensure excellent hospitality and delivery of Village standards. • Execute daily pre-opening operational checks in a timely manner, fill out the Opening reports, Trading Reports and undertake action accordingly. • Update the task tracker keeping the Operations Director/Manager fully informed of identified risk and works required through regular progress. • Support the Operations Director/Manager to coordinate the daily maintenance works executed by the village handymen (e.g., planting, minor carpentry, brickwork, plumbing, electrical, painting works) • Regular inspections of all areas for contract cleaning throughout the day, ensuring contractual obligations are met though maintaining excellent standards and hospitality. • Control other contracted services such as, pest control, air fresheners, sanitary facilities, consumables, public emergency telephones etc. • Control energy monitoring to ensure ESG and sustainability efficiencies are supported. • Be fully aware of the evacuation plans and health & safety procedures. Support Operations Director/Manager with strong relations with emergency services. • Complete all relevant documentation to support legal to include incident and accident reporting, understand the correct escalation procedures. • Ensure that brands comply with the Village rules and regulations concerning material supply, waste disposal, use of common installations, operating hours, car parking, permits etc. • Assist the Village Operations Director/Manager during any renovations and upgrades of operational services. • Liaise with Retail Development/AM to complete contractor inductions and Village house rules, hot works etc… ensuring compliance measures are met. • Assist the operations team in the organisation, coordination and execution of special projects carried out by the village. • Assist Operations Director/Manager to set up, track and achieve budgets for service costs, ensure services, deliveries and supply orders are accurate. • Raise purchase orders to support the delivery of services as instructed. • Deputise for the Operations admin function when required to include footfall reporting. • Carry out preventive measures regarding Health and Safety issues in order to evaluate performance and conduct. • Work closely together with other internal departments e.g., retail & marketing campaigns and provide operational service where needed to include offsite storage. • Focus on the continuous improvement of your personal development plan. • Flexibility to cover operations rota to include late nights, early mornings, weekends and public holidays. SKILLS AND QUALIFICATIONS • 2 years’ similar experience gained in a service rendering environment (commercial/leisure/hospitality business) or in facility management. • “Customer Service” and “Hospitality” orientated. • Numerate with strong computer literacy. • Excellent eye for detail and organizational skills • Excellent organisation and communication skills • Physically fit and highly motivated. • Proactive approach, flexible and with team spirit. • High level of English required. • Professional and personable approach at all times. • Availability: presence at Village during operating hours including weekends and public holidays. • Proven ability to work to tight deadlines 公司简介 Value Retail是The Bicester Village购物村集合的创建者和运营者，在欧洲和中国拥有11个豪华购物目的地，拥有世界的奢侈时尚和生活方式品牌的1200多家精品店，全年提供优惠。我们的特色：独特的时尚体验。如果您有能力每天创造非凡的事物，那就毫不犹豫地加入我们吧！在Value Retail China，我们都拥有同样的抱负：为我们的客人、品牌合作伙伴和同事创造非凡的体验。我们都是内心深处的企业家，对我们所做的事情充满激情，绝不接受“不可能”的答案。主要责任 • 在安保、清洁、维护、园林、停车和垃圾处理等方面，为村庄运营总监/经理提供支持，确保服务的人员配备与业务需求一致。 • 协助村庄运营总监/经理进行日常管理，以确保在村庄内显现出款待和村庄标准的实施。 • 及时执行每日开业前的运营检查，填写开业报告、交易报告，并据此采取行动。 • 更新任务跟踪器，通过定期进展通知运营总监/经理发现的风险和所需工作。 • 协助运营总监/经理协调由村庄技工执行的日常维护工作（例如种植、小型木工、砌砖、水暖、电气、油漆工作）。 • 全天候定期检查所有区域的合同清洁工作，确保通过保持高标准和款待满足合同义务。 • 控制其他承包服务，例如害虫控制、空气清新剂、卫生设施、耗材、公共紧急电话等。 • 控制能源监测，确保支持ESG和可持续性效率。 • 充分了解疏散计划和健康安全程序。与应急服务保持良好的关系，支持运营总监/经理。 • 完成所有相关文件以支持法律，包括事故和意外报告，了解正确的升级程序。 • 确保品牌遵守有关物资供应、废物处理、使用共同设施、营业时间、停车、许可等的村庄规定和法规。 • 在任何运营服务的翻新和升级期间协助村庄运营总监/经理。 • 与零售发展/资产管理部门合作完成承包商引导和村庄规则等工作，确保符合合规措施。 • 协助运营团队组织、协调和执行村庄开展的特别项目。 • 协助运营总监/经理设立、跟踪和实现服务成本预算，确保服务、交付和供货订单准确。 • 根据指示提出采购订单以支持服务交付。 • 在需要时代理运营行政职能，包括足迹报告。 • 开展健康与安全问题的预防措施，以评估绩效和行为。 • 与其他内部部门密切合作，例如零售和营销活动，并在需要时提供运营服务，包括离岗存储。 • 关注个人发展计划的持续改进。 • 灵活性，以覆盖运营轮班，包括深夜、清晨、周末和公共假期。技能与任职资格 • 在服务提供环境（商业/休闲/酒店业）或设施管理领域取得的2年类似经验。 • 以“客户服务”和“款待”为导向。 • 具备较强的数字能力和计算机素养。 • 出色的细节观察力和组织能力。 • 优秀的组织和沟通技巧。 • 身体健康，积极主动。 • 积极主动，灵活，并具有团队精神。 • 需要具备高水平的英语能力。 • 始终保持专业和亲和力。 • 可在营业时间内（包括周末和公共假期）出现在村庄。 • 具有按时完成工作的能力的经验。

其他信息: 语言要求：普通话; 所属部门：运营部门

公司简介

唯泰精品为比斯特系列购物村运营企业本系列拥有12家各具特色的购物村，遍布欧洲和中国，坐落于全球重要的枢纽城市，包括伦敦、米兰、慕尼黑、都柏林、巴塞罗那、马德里、巴黎、法兰克福、慕尼黑、苏州、上海及纽约。比斯特系列旗下的每一家购物村融萃当地的文化与环境，塑造出其独特的个性。作为比斯特系列的中国成员，比斯特上海及比斯特苏州购物村提供精致愉悦的欧式购物体验，以飨全球各地眼光独到的宾客。比斯特上海购物村 “国家AAAA级旅游景区”——比斯特上海位于上海国际旅游度假区，毗邻上海迪士尼度假区。目前，已有超过200家品牌精品店入驻比斯特上海，汇聚了国际精品品牌及本土设计师品牌，全年享惊喜优惠。这里拥有欧风美景、湖畔美食饕餮，更有被誉为“最美旅游厕所”的艺术休息厅、太空主题儿童乐园、以及代客泊车、免费童车、晴雨伞等悉心服务，为国内外游客带来惬意舒适的感受、焕然一新的购物体验，是任何年龄段都适宜的旅游购物目的地。比斯特苏州购物村比斯特苏州坐落于诗意盎然、历史悠久的苏州阳澄湖畔。这里融汇了欧陆风情的精细、以及时尚艺术人文气息。目前，比斯特苏州汇聚了超200家品牌精品店入驻，全年享惊喜优惠。这里拥有丰富的美食选择、贯穿全年的创新文化艺术活动，以及优质服务，更有贵宾休息室、儿童乐园和宠物推车等人性化服务，是一个可以短暂逃离城市喧嚣的旅游购物目的地。地理位置是比斯特苏州的另一大优势，从上海、南京等地出发，无论是自驾或是高铁出行都非常便捷，名副其实地成为游客出游华东的不二之选。

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