杨女士
一周前在线
已认证
- 职位介绍
- Key Responsibilities • Developing and maintaining positive relationships with multiple clients spanning varied lines of business in multiple sectors • Leading performance review sessions with clients on a regular basis • Assessing and identifying opportunities to increase value to the client and/or for Afiniti growth • Gathering and providing client input as needed to continually improve the client relationship and Afiniti performance • Acting as primary contact for setting and managing client expectations for performance and issue-resolution. • Representing Afiniti professionally in written and verbal communication with the client • Representing and advocating professionally for the client internally at Afiniti • Working with multiple cross-functional teams internally and externally (client operations teams, Afiniti Analytics & Technology leads) to ensure Afiniti services consistently meet client expectations • Coordinating and representing client requests with appropriate internal teams to deliver on client expectations. • Identifying, assessing, and actively pursuing new business opportunities in all relevant market for Afiniti’s services • Travel required up to 25% Qualifications: • Knowledge and proven expertise in commercial negotiations is essential • Excellent interpersonal skills, with an emphasis on persuasiveness • Experience or knowledge of managing technology deployment is highly desired but not essential • Demonstrated client-facing skills with ability to effectively manage multiple client stakeholders at both management and working levels • Outstanding written and verbal communication skills • Ability to think strategically and navigate complex situations efficiently and effectively • Strong quantitative skills with a working understanding of the usage of statistics in business • Proven experience managing and influencing others • Proficient in MS Office, with an emphasis on Excel and PowerPoint • Minimum Bachelor’s degree • 10-15 years working experiences in financial regulatory authority, banks, or insurance companies, or division chief and upper as financial regulators, head of relevant departments and upper, lose human networking with senior management of large commercial banks or insurance companies more preferred.
- 其他信息
- 语言要求：英语
公司简介
奥飞迪的企业级行为匹配人工智能解决方案最常见的应用场景就大型企业的呼叫中心，它可以识别微妙且有价值的人际交往模式，并通过分析其行为模式进行相应的人工智能匹配，以此显著提高通话双方互动率及企业的盈利能力。
奥飞迪已在国内设立研发中心和销售中心，并建成了数据中心。
呼叫中心的传统模式会通过“先进先出”的分配方式将呼叫方和坐席进行匹配，此过程会将空闲坐席随机分配给排队队列中等待时间最长的呼叫方。但是这个过程并不能够为企业和客户提供最合适的匹配结果，最终可能使大型企业每年损失数十亿元人民币的潜在收入。
奥飞迪独特的企业级行为匹配人工智能解决方案使企业可以通过细微的行为模式将呼叫方与坐席进行相应的行为匹配，此方式可以显著提高通话双方交互的质量，以此帮助企业提升每一次与其客户接触的收益 。为此，我们经过15年的不断技术攻坚，积累了近300项专利，奠定了雄厚的技术基础。而且奥飞迪“前期零投入”、“后期根据增量收益付费”的商业模式以及循环交替服务“开”“关”的精准效果衡量方式在业内也是非常独特的。
如需了解更多详情，敬请关注奥飞迪官方微信公众号。
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