【上海客户支持工程师招聘】-猎头顾问上海招聘信息-猎聘

沈女士 4小时前在线已认证

资深顾问(SC) · 上海泽程企业管理咨询有限公司

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职位介绍: • Ensure full compliance with all applicable statutory regulations and company standards related to the maintenance, preventive maintenance, modification, and inspection of engines and components, and ensure all work is performed in accordance with approved airworthiness and quality standards; • Comply with company EH&S (Environment, Health & Safety), ITC (International Trade Compliance), and Code of Ethics policies, as well as all applicable regulatory requirements; • Act as the Customer Support focal point for V2500 engine programs, responsible for overall coordination and management of assigned customer projects; • Build and maintain long-term, stable relationships with customers (e.g., airlines, lessors); • Execute Customer Support (CS) strategies to support the achievement of company sales and EBIT targets; • Support contract execution, including understanding contractual terms, identifying risks, and tracking fulfillment; • Ensure all work is performed strictly within the approved Capability List and Repair Station Operation Specifications; • Assist the Customer Support Manager in ensuring that customer products and components meet requirements in terms of quality, cost, and turnaround time (TAT); • Coordinate pre-shop visit activities, including workscope evaluation, technical requirement alignment, and customer expectation management; • Serve as the primary interface with customers for both technical and commercial matters, coordinating cross-functional teams including Engineering, Quality, Production, and Supply Chain; • Communicate effectively with customers on engine workscope, repair progress, LLP replacement, repair solutions, warranty matters, invoicing, and payments, ensuring alignment with contractual requirements; • Track the full engine shop visit process (EHM / Shop Visit) and provide timely updates on status and key milestones; • Handle customer complaints and AOG/urgent requests efficiently, driving issues to closure; • Support quotation, excess work, and change management processes, ensuring commercial clarity and customer approval; • Promote the company’s engineering capabilities and support business development with potential customers; • Create and maintain customer master data and project information in SAP; • Monitor Work-In-Progress (WIP) jobs and follow up on prolonged cases to ensure timely completion; • Participate in engine induction/entry meetings and collaborate closely with Engineering, Quality Assurance, Materials, and other support functions; • Act as the liaison between customers and production teams during project execution to ensure requirements are clearly understood and implemented; • Work with relevant departments to implement corrective and preventive actions (CAPA) arising from quality audits and compliance monitoring; • Perform other duties as assigned by the supervisor. ________________________________________ Qualifications • Bachelor’s degree or above in Aerospace Engineering, Mechanical Engineering, or a related field (preferred); • Minimum 5 years of experience in the aircraft engine manufacturing or MRO industry, with a strong technical background (preferred); • 2 years of experience in customer support, account management, or related roles, preferably with airline or MRO interface experience; (preferred) • Familiarity with V2500 (preferred) or CFM56 engine overhaul processes, workscope management, and market environment; • Good understanding of key engine MRO elements, including workscope evaluation, LLP management, TAT control, and warranty processes; • Strong data analysis skills (e.g., Excel, Python) and solid business/market awareness with a customer-oriented mindset; • Excellent communication, coordination, and presentation skills, with the ability to drive cross-functional collaboration; • Strong problem-solving skills, with experience in handling customer complaints and complex issues; • Good time management and ability to handle multiple tasks/projects simultaneously; • Project management experience with demonstrated coordination and leadership capability (preferred); • Team-oriented, self-motivated, and aligned with company values and culture; • Willingness to travel as required; • CET-4 or above, with good English proficiency in listening, speaking, reading, and writing; • Proficient in MS Office and relevant systems (e.g., SAP); • Familiar with engine overhaul and component repair processes; • Familiarity with CAAC regulations is a plus.