【上海售后支持经理招聘】-猎头顾问上海招聘信息-猎聘

姚先生 2天前在线已认证

猎头顾问 · 煜程人力咨询（苏州）有限公司

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职位介绍: Main Responsibilities (Give 6 to 8 main areas of work. State what is to be done –to what - the end result e.g. Develop, agree and implement detailed sales plans to increase market share in Europe): Build and maintain an installation library; collect and provide timely feedback on competitor products and usage to support Edwards VSC and VSS sales decisions. Maintain weekly and monthly communication with customers and relevant internal stakeholders, and organize service review meetings as required. Implement preventive service management practices and manage maintenance cycles. Develop and maintain effective working relationships with customers. Ensure all field and on-site service activities comply with Edwards standards and applicable legislative requirements, safeguarding people, processes, equipment, and the environment. Ensure contractual service commitments are fulfilled according to agreed scope and timelines. Support Field Engineers to ensure appropriate service standards are consistently delivered. Plan and schedule service activities; allocate resources effectively and ensure appropriate skill levels, labor, and materials to deliver services cost-effectively. Ensure Service Information Bulletins (SIBs), engineering changes, product training, and safety bulletins are effectively communicated and completed. Interface with customers at appropriate levels and provide technical support and guidance to customer engineers Report service events and actions to the Customer Support & Service Director (China) and Key Account Managers to support analysis of equipment reliability and total cost of ownership Manage service budgets and expenditures, ensuring correct allocation and control of labor and material costs. Skills / Knowledge / Experience Customer & Communication Skills 5+ years of experience in the semiconductor industry, with strong customer-facing exposure Excellent written and verbal communication skills, with the ability to manage complex and high-pressure customer situations effectively Demonstrated teamwork mindset and strong customer service orientation Leadership & Management Capabilities Proven people leadership experience, including coaching and mentoring team members to improve team effectiveness Ability to identify improvement opportunities in processes and procedures and drive continuous improvement Demonstrates integrity, resilience, and sound judgment; able to earn trust and lead through change Growth mindset with a commitment to continuous personal and professional development Personal Effectiveness Strong problem-solving and decision-making skills in fast-paced, high-pressure environments Proven ability to deliver consistent, high-quality results while driving innovation and customer success Strong interpersonal skills, acting as a role model and effective collaborator across functions Good understanding of broader business operations beyond own functional area Education & Experience Bachelor’s degree in Electrical, Mechanical, or related technical discipline (or equivalent experience) Minimum 2 years of experience in a management or leadership role Strong customer service capabilities; multilingual skills are a plus Scope of the job (give details of nature and scope of role) The service manager, deliver a world safety class for regional onsite service operation Set-up and monitor escalation path, skills matrix and call- out roster. Ensure that all operational, technical and reporting requirements are achieved. Ensure minimum local inventory is on hand to provide seamless service support economically. Ensure that all safety and regulatory requirements are fully met and maintained and perform appropriate safety and equipment training for Edwards and customer personnel. Participate in commercial administration, including writing equipment specifications that will be used to generate customer quotes. Ensure local resource is trained to provide adequate service coverage for all products within the territory. Works with sales to determine ahead of time regional training requirement. Due to the nature of the role, there will be a requirement to business trips to meet customer contractual commitments

其他信息: 语言要求：英语; 行业要求：贸易/进出口

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