【上海 Customer Care Executive(CSR, 快消行业）招聘】-猎头顾问上海招聘信息-猎聘

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Senior Recruiter · 北京外企德科人力资源服务上海有限公司

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职位介绍: -5年以上B2B订单客服CSR经验，英文可作为工作语言 -可接受1年外包合同 -有快消品行业经验 -上班地点在静安寺 Job： Customer & Order Management • Act as a dedicated partner for our clients, ensuring seamless and accurate execution of the end-to-end Order-to-Cash (O2C) cycle • Build sustainable relationships and trust with clients through personalized and interactive communication. • Respond promptly to customer inquiries via multiple channels and ensure follow-up until resolution. • To optimize service level and ensure regulatory compliance for all products before shipment • Collaborate closely with Physical Distribution and Transport teams to coordinate order scheduling and transport capacity planning, ensuring timely delivery and optimal logistics execution • Partner with Credit Manager to identify any credit risks and to implement corrective actions. • Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow up & reminders of the bills payment. Claims and Dispute Management • Record, analyze and follow up on dispute situations (Claims & Return Management) in accordance with Internal Policies within the committed timeline. • Proactively troubleshoot non-routine issues and propose corrective measures to improve order-to-cash processes. Reporting • Prepare and submit regular Order and Claims reports accurately and on time as required by line management • Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions Process improvement • Collaborate with cross functions/regions to lead or participate in the implementation of projects to drive order-to-cash process improvements for both the clients and team • Participate to the training of new collaborators and transfer knowledge and know-how of the job Requirements: • More than 5 years’ experience in B2B customer service, logistics, supply chain. Experience in FMCG industry is a plus. • Excellent Customer (Retailer) B2B Service skills including interpersonal communication skill, relationship management, negotiation skills. Proactively collaborates with internal departments to resolve customer issues. • Responsible working attitude and excellent team player. • Anticipates business activity and pro-actively engages stakeholders to maintain high service quality towards customers. • Ability to handle complexity, deadlines and service quality.. • Continuous improvement mindset like standardization, process optimization. • Fluent in oral and written communication in English. • Advanced proficiency in Excel, familiarity with order processing tools such as SAP. Is skilled and eager to learn new tools/ technologies fast.

其他信息: 语言要求：英语; 行业要求：日化

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