【Customer Care Representative 招聘】_猎头顾问招聘信息-猎聘

黄女士一周前在线

人事行政经理 · 沃科（武汉）企业管理咨询有限公司

简历处理快回复速度快

聊一聊

职位介绍: Position: Customer Care Representitive Department: Customer Care Reports to: Customer Care Supervisor Amount of Travel Required: 5% Domestic Positions Supervised: None Location: 上海、无锡、佛山 Position Summary: Support sales team to achieve sales target, maintain customer relationship and find more sales opportunities. Duties and Responsibilities: 1. Response to customer inquiries timely, understand customer needs, record sales leads, classify identified sales opportunities and distribute them to sales for follow-up. 2. Follow up leads from online and offline channels and deliver valuable information to sales to follow-up and visit. 3. CRM Create and maintain customer information in CRM. 4. / Timely respond to customer's quotation demand and prepare quotation sheet. Assist project sales in preparing project bidding document. 5. Actively follow up quotation, record and analyze it to ensure the quotation transfer to an order. 6. Make contract or agreement and review contract terms, feedback risk to sales for confirmation or negotiate with customer. Follow up the contract approval process internally. 7. Make initial contact with customers to explore their potential needs via outbound call and email. Establish new customer relationship and maintain regular customer for further long-term partnership. 8. Version 20200407 Page 2 of 2 Ensure the timely collection of account receivable from customer. Urge customer to pay back within payment term. 9. Handle and track customer complaints efficiently to improve the customer satisfaction. 10. Other related work assigned by line manager. Knowledge, Skills and Abilities: 1. Good communication ability and telemarketing skills, strong customer service awareness. 2. MS Office Excel Good knowledge of MS Office software, proficient in Excel. 3. Strong sense of responsibility, integrity and trustworthy, full of work passion and team spirit. 4. Good command of English in listening, speaking and writing is preferred. Qualifications, Training, and Experience: 1. Bachelor degree or above, major in mechanical or relevant is preferred. 2. 3 Over 3 years related work experience with knowledge of sales support or sales in a foreign investment enterprise. 3. Experience in contract audit and capibility to recognize risk. 4. CRM ERP SAP Proficient in CRM, ERP system, SAP is preferred.

其他信息: 语言要求：不限; 行业要求：机械/设备

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