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6-8千

上海-浦东新区

本科 2年经验 全职

客服专员 欧文斯科宁(中国)投资有限公司

6-8千 五险一金 带薪年假 员工福利

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五险一金 带薪年假 员工福利

职位描述:

PURPOSE OF THE JOB
The customer service specialist works for China customer service team to make customer order fulfillment from order entry to shipment, manage the whole order to delivery process to ensure efficiency, smoothness and error-free so as to meet customer satisfaction
Reports to: China Local Team Leader
JOB RESPONSIBILITIES
Making order fulfillment and meeting customer on time delivery request
Answer customer phone calls or email about order/product /delivery inquiries and follow up as and when necessary
Check customer order before entry and feedback customer any amendment if any
Timely complete SAP order entry with error-free to meet KPI and follow up with OA
Follow up closely with sales, plants, logistic and customers during operation
Feedback and communicate closely with customers on any issues incurred during OTS operation and seek resolution
Coordinate with internal colleagues on order credit release, scheduling, delivery and billingtill full completion
Work with plant logistic to make DDP shipment(if any)as per customer requested
Developing diversified capabilities to support multiple teams/BUs
Embrace new changes in teamto learn new CS knowledge andpractice of BM or CSB
Work as a team player and collaborate in teamto support each other
Back up in team and be able to work cross BUs
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
Understand Customer ServiceOTS process
Understand Customer Service daily operation
Service oriented
EXPERIENCE:
Above 2 years customer service experience
Basic SAP or ERP knowledge or SAP E8P user
KNOWLEDGE, SKILLS & ABILITIES:
Good team player
Good communication skill
Good in Microsoft, excel and ppt
Able to work under pressure
Good problem solving skill
该岗位为第三方派遣职位
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岗位要求:

  • 学历要求:本科
  • 语言要求:不限
  • 年龄要求:不限
  • 工作年限:2年经验

其他信息:

薪酬福利:

  • 职位年薪:6-8千
  • 薪资构成:基本薪资 + 奖金/提成
  • 年假福利:国家标准
  • 社保福利:国家标准
  • 通讯交通:不确定
  • 居住福利:公积金

企业介绍:

工商信息:

  • 法  人:PAUL WEI
  • 注册资本:33205.2万人民币元
  • 企业类型:外企
  • 经营状态:存续(在营、开业、在册)
  • 登记机关:上海市工商行政管理局
  • 行  业:专业服务(咨询/财会/法律/翻译等)

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