Lead Specialist, CX 9-15k
上海-浦东新区 3-5年 本科 招1人 7月3日更新
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五险一金 年终奖金 定期体检 领导好 发展空间大 公司规模大 管理规范 技能培训 岗位晋升 弹性工作
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职位介绍
Lead Specialist, CX Zhangjiang, Shanghai Your key responsibilities ● Manage sales order intake and ensure processing and confirmation within 24 hours. ● Monitor call-offs, delivery lead times, pricing, and inform account management and customers. ● Check and resolve order blocks in collaboration with Sales, Planning, Finance, and PA. ● Handle customer complaints, maintain CRM, and manage return orders and related documentation. ● Keep stakeholders updated on order status, risks, and suggest alternatives when needed. ● Support sales with payment follow-up, maintain customer master data, and act as backup or focal point for special assignments. We offer ● Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen. ● A chance to impact millions of consumers every day – sustainability embedded in all we do. ● A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next. ● Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership. ● A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on. ● A community where your voice matters – it is essential to serve our customers well. You bring ● College or university degree, or equivalent experience in supply chain/customer service. ● Strong English reading and writing skills. ● Minimum 3 years of experience in customer service or supply chain. ● Proficiency in Microsoft Office and ERP systems, preferably SAP. ● Knowledge of project management and commercial skills. ● Ability to work in a multicultural environment with strong communication and teamwork skills. About dsm-firmenich dsm-firmenich is a global company, committed to becoming a force for good. We bring progress to life by combining the essential, the desirable, and the sustainable. From fragrance to nutrition, we help create what is vital for life, desirable for consumers, and more sustainable for the planet. We drive innovation in a wide range of industries and serve customers in over 100 countries with a diverse and talented workforce. Our application process Interested in this position? Please apply online by submitting your resume in English. Our recruitment team will review your application and contact you if your profile matches the requirements. The selection process may include interviews and assessments to better understand your experience and potential. Inclusion, belonging and equal opportunity statement At dsm-firmenich, we are committed to building an inclusive workplace where everyone feels a sense of belonging. We value diversity and ensure equal opportunities for all employees and applicants, regardless of background, identity, or experience. We believe that diverse perspectives drive innovation and strengthen our organization. Agency statement dsm-firmenich does not accept unsolicited resumes from recruitment agencies. Please do not forward resumes to our employees or any company location. We are not responsible for any fees related to unsolicited resumes.
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公司简介

关于帝斯曼-芬美意 作为营养、健康和美丽领域的创新者,帝斯曼-芬美意再创、制造和组合重要的营养元素、风味和香气,为全球不断增长的人口保持繁荣发展提供助力。公司拥有广泛全面的解决方案、天然可再生的配料成分,以及闻名业界的生物科学实力,致力于在创造生活所需,满足消费者所想的同时,实现可持续发展。帝斯曼-芬美意是一家瑞士公司,双总部分别位于瑞士凯泽拉格斯特和荷兰马斯特里赫特,目前已于泛欧阿姆斯特丹交易所上市。业务遍及近60个国家地区,营收超过120亿欧元。秉持“我们让生活更美好”的使命,近30,000名员工组成的多样化全球团队随时随地致力于为全球数十亿人口创造价值。www.dsm-firmenich.com 在中国,帝斯曼-芬美意的贸易历史最早可追溯至1963年。经过六十年的深耕发展,目前,帝斯曼-芬美意在中国拥有约3,500名员工和40多家企业和分支机构,以及十余家生产基地。帝斯曼-芬美意在华还拥有一支科研团队,超过60名科研人员从事营养、健康和美丽领域的基础科研工作。除此之外,各事业部设有专属的产品创意、创新、应用或研发中心,以支持其业务的发展。
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更新时间:2026-07-16