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- 职位介绍
- 工作职责： * Lead, manage & co-work TP customer service representatives team for various ecommerce ecosystems in driving customer service as part of the superb consumer experience and achieve service quality & conversion KPIs * Convert business initiatives into quantifiable customer services related KPIs * Work closely with internal stakeholders to design and maintain the customer journey * Analyze customer complaints and enquiry data to generate reports for improving service standards * Support stakeholders to ensure smooth digital customer experience such as merchandising and customer journey across platforms * Operational excellence: logistic, customer services, IT, finance, etc. by collaborating with related partners 任职要求： * 5-8 years customer services experience including at least 3 years of working experience in e-commerce or other digital disciplines * University degree required * Solid project management skills * Strong business sense, and at the same time, good technical sensibility and understanding * Experience with e-commerce online customer service software, call center telephony and technology, digital analytics application, content and order management systems * Excellent communication (English and Chinese) and exceptional interpersonal skills; effective and persuasive * Immediately available is highly preferred
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