Mooncake DB 技术支持专家 25-40k·13薪
无锡 经验不限 本科
年终奖金 股票期权 餐费补贴 公司规模大 公司提供专车 扁平管理 弹性工作 带薪年假 子女福利 节日礼物
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职位介绍
Your Responsibilities • Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering • Responsible for the customer support experience with Microsoft • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) • Identify cases that require escalation (either technically or strategically) • Create and maintain incident management requests to product group/engineering group • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience • Provide ramp activities, knowledge sharing, technical coaching and mentoring • Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions) • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific • Act as a technical focal point in cooperative relationships with other companies. • Manage crisis situations that may involve technically challenging issues and diverse audiences. • Own and resolve technically complex mission critical or politically hot customer issues • Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation. • Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code. • Stay up to date on the leading technologies and technical certifications. Contribute to product improvement and participate in pre-release activities and BETA programs. • Development and delivery of training in person or remote to share knowledge with other engineers. Mentoring of new engineers Qualifications Language Qualification Mandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking. Required Soft Skills Leadership - handle technically challenging and politically hot customer situations, including the appropriate use of all available resources, communicate effectively with Support teams and development on complex technical issues Strong communications skills Effective, polished interaction with customer to gather information Demonstrable troubleshooting skills Cross-team collaboration Logical and Critical thinking Passion for technology and customer support Understanding of cloud vs. on premise computing. Required Technical Skills Primary responsibilities and knowledge requirements include a thorough understanding of one or more of the following products/technologies: • SQL Server • BI like ETL, Data warehousing management, Data Mining, Report Designer or developer • SQL Azure Database or any other cloud based database • Heterogeneous Database Management Systems like Oracle, MySQL, Sybase etc. • Big Data (Hadoop/Storm/HBase/Spark/Kafka) and Machine Learning knowledge • Power BI Qualifications: • At least 5 years of Technical Support experience (in a Tier 2) including experience in a customer facing or customer technical support role. • SQL Server HA, Performance tuning, Index, Database Administration are strongly preferred. • MySQL, MongoDB is a big plus. • Expertise in Java, C#, Python is also a big plus. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

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