Primary purpose of role: To act as the interface between Costa and Franchise Partner. To ensure · Accurate and smooth supply chain management to franchise partners · Franchise database & basic reports are accurate and time to time generated / maintained · Accurate and on time franchise payment management · OPS / Marketing SOP / Guidance edit & communication to franchise partners Key Accountabilities: 1. Consolidate and provide updated product / order/ vendor information to FP; handle supply related internal process 2. Compile/edit COSTA seasonal campaign franchise Massimo documents 3. Tracking and solve supply variance with COSTA CST team, support Head of Franchise to improve supply chain service to Franchise Partner 4. Consolidate all franchise payment information to AR team, and support collecting the payment 5. Setup and maintain franchise account and database 6. Support Head of Franchise document routine reports and department paper works 7. Share best practice and critical information between Costa and franchise partners 8. Basic analyse on franchise OPS/Supply Chain/FIN data
Key Performance Measures/Success Factors: a) Accuracy b) On time c) Accountable
B. Impact and Autonomy People: Liaises with COSTA CST team and franchise COSTA business support team to ensure smooth cooperation and daily practice Financial: N/A Equipment, system or process: Hex franchise system; Vichain, P2P, etc.
C. Required knowledge, skills or experience 1. Ability to analyse data (financial, statistical or clerical) and translate into action 2. Understanding of financial reporting and business operations. 3. Results driven 4. Partner & Customer focused 5. Planning and organisational skills 6. IT literate 7. Operating within a partnership or operations environment with experience in overcoming challenges and delivering results 8. Retail industry OPS support function background is preferred D. Problem Solving 1. Ability to positively influence both peers and partners 2. Ability to analyse extensive data (financial, statistical or commercial) and translate into action 3. Ability to build relationships and influence across partners and internal stakeholders. 4. Organisational ability to see strategic plans delivered and followed up to conclusion.
COSTA COFFEE的故事起源于1971年，当时两名意大利兄弟Sergio和Bruno来到伦敦，他们渴望让美味的咖啡成为伦敦人日常生活的一部分。1981年，COSTA兄弟在伦敦的沃克斯豪尔桥路开设了第一家咖啡店。从这里开始，COSTA COFFEE足迹遍布伦敦、英国乃至全球。目前，COSTA COFFEE在全球32个市场拥有3800多家门店，8000多台自助咖啡机，并在英国有3000多家酒店餐饮渠道合作伙伴。 咖世家咖啡在中国的足迹始于2006年上海的第一家门店。如今，在中国，咖世家咖啡共有超过500家门店和几千名全职兼职员工，共同致力于带给中国市场最棒的咖啡体验。2019年，咖世家咖啡加入了可口可乐的大家庭，我们期待着在未来能够让更多的消费者有更多的机会体验到来自咖世家的优质咖啡。 在咖世家咖啡，我们是这样一个真诚而温暖的团队，拥有对咖啡执着的热情，渴望为我们的顾客、社区和伙伴创造美好的体验，充满信任的环境使我们志向远大、敢为先行，与公司共成长。在快速发展的经济环境下，我们鼓励大胆的变革和勇敢的合作, 将新的想法付诸实践! 欢迎加入咖世家咖啡, 开启非凡职业之旅！
The Costa Coffee story began back in 1971, when two Italian brothers – Sergio and Bruno – arrived in London with a burning desire to make great tasting coffee a part of everyday life. In 1981 they opened the first coffee shop in the heart of London, from here the Costa family continued to expand across London, the UK and eventually the globe. There are now over 3,800 Costa Coffee shops in 32 markets, 8,000 express machines worldwide and over 3,000 Proud to serve partnerships in the UK. Costa Coffee started its footprint in China in 2006 when the first Costa store was opened in Shanghai. Now there are over 500 Costa stores across China with several thousand Costa employees and partners dedicating to inspiring China to love great coffee. As Costa Coffee joined the big Coca-Cola family in 2019, we expect to grow into a coffee company serving great quality coffee to more people and more often. At Costa, you’re part of a genuine and warm team that shares a passion for our coffee, and a desire to deliver great experiences to our customers, our communities and to our people. An environment of trust enables us to be bold in our aspiration and courageous in our actions to grow ourselves and our business. We‘re always asking how we can do better in our fast-paced and growing business and empowered to bring forward new ideas blended with a courageous collaborative spirit and bold transformative action. Welcome to Join COSTA COFFEE & Start an Exceptional Adventure!