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IT Service Operations Management

前海联合交易中心(QME)

面议

深圳-南山区

本科及以上 10年以上 语言不限 年龄不限
IT Service Operations Management 前海联合交易中心(QME)

面议 扁平管理 活力团队 激情创业

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职位描述:

Job Responsibilities:
• Manage IT Service Management (ITSM) function aligned to the main ITIL processes including incident management, problem management, change management, release management, configuration and asset management, in addition to supplier management and service continuity
• Engage with different business, support and IT teams to coach and support the adoption of ITIL service management culture across IT processes and workflows
• Manage IT incidents reporting and track problems resolution per departmental KPIs on incident, problem and change management
• Ensure the appropriate controls and relevant documentation is maintained for IT service management in accordance with relevant company policies and IT standards
• Lead the planning and execution of IT BCP and service continuity drill exercises, and coordinate exercises with corresponding stakeholders and interested parties as appropriate
• Devise operational solutions and deliver presentations to senior management for endorsement
• Manpower and resources management and budgeting for ongoing BAU tasks and project implementation activities
• As the solution owner, you will help define and oversee the implementation of the ITSM platform to manage and drive service improvement
• You will need to cooperate with HKEX Group Technology Infrastructure and System Development teams to lead the design, evaluation, procurement, and implementation of IT service solution for supporting IT service management processes and workflows for HKEX Mainland subsidiary companies
• Vendor management of IT service quality and contact
• Local IT team management, response for issue/incident escalation

Job Requirements:
• Extensive IT Service Operation Management experience in complex and integrated environments
• At least 10 years of working experience on IT service management operations, including at least 5 years in a managerial capacity
• Degree in Computer Science, Information System or IT related disciplines
• Experience in financial services industry or other highly regulated organisations is preferred while not essential
• Experience with implementing a leading IT service management (ITSM) solutions
• Strong knowledge on ITIL processes, SIAM model, ITOM such as incident management, problem management, change management, asset management and supplier management
• Successful track record in SLA management and process improvement
• Understanding of international IT standards and best practices, included but not limiting ISO 20000, 27001 and ITIL foundation certification is plus
• Strong analytical, problem solving, interpersonal and presentation skill
• Demonstrated senior stakeholder management experience including advanced negotiation and influencing skills
• Strong leadership and people management skills
• Hands on knowledge of Wintel, OA and network operation skillsets
• Proficient in documentation and technical writing, with the ability to communicate complex issues to business users and senior management in a professional manner
• Good command of written and spoken English and Cantonese
• Experience with implementing a leading IT service management (ITSM) solutions is plus
• Experience of working with HK company/colleagues is a plus

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企业介绍:

前海联合交易中心(Qianhai Mercantile Exchange,简称QME)是由香港交易及结算所有限公司(香港交易所集团)发起并与前海金控合作投资成立的现货大宗商品交易平台,位于中国(广东)自由贸易试验区前海蛇口片区。
香港交易所集团是全球性的金融市场营运机构,为股本证券、大宗商品、定息及货币等多种资产类别产品提供世界一流的交易及结算服务。香港交易所集团旗下的伦敦金属交易所(LME)拥有超过140年的大宗商品交易管理经验。
QME董事长为香港交易所集团行政总裁李小加,总经理为董峰。
2018年10月19日,QME正式开业。开市首日的交易品种为氧化铝。
QME确立基于大宗商品现货、立足服务实体经济的发展方向,致力于与行业客户共同确立公允价格并建立良好的市场秩序,疏通资金进入实体经济的渠道,共同促进市场的高效运作和发展。QME将持续关注产业和大宗商品市场发展动态,及时回应市场需求,与产业客户和行业协会紧密合作,通过新技术的应用弥补市场空缺,不断提供满足客户需求的创新型产品与服务。
QME未来将通过科技、跨境、金融三个切入点,打造连接实体与金融的标准化资产体系,切实推动解决实体企业的融资难题,并借助香港交易所集团旗下伦敦金属交易所(LME)形成的东西配合效应,分阶段逐步实现建设全球大宗商品人民币定价中心的战略目标。

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职位发布者

王先生 / 人力资源

前海联合交易中心(QME)

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