1 To coordinate with Chinese Clientele of Indegene & communicate efficiently between Indegene (English) & counterpart in China (Chinese). 2 Translation of English Projects to Chinese language & vice-versa 3 Interpretation of all written & telephonic communication. 4 Support team members to liaise for all telecommunication & mails on behalf of Indegene to its Chinese clientele and vice-versa. 5 Achieve high degree of client satisfaction through execution & delivery of small size / large size projects independently. 6 Analysis of customer's needs, goals and requirements, definition of complex cost structure, project digital strategy, various designs and storyboarding tasks (interface, flow diagrams, functional specifications, definition, design and follow-up of KPI and success critera, production follow-up, quality/UAT tasks, training (workshop, tutorials) of users, technical support, remote assistance. 7 Manage customer expectations - response time and attitude. Anticipate client side bottlenecks in plan execution and propose solutions to clients or production teams in advance through effective communication. 8 Handle multiple projects independently in the coming months. 9 Manage multifunctional teams and build a conducive work atmosphere 10 Secure assets, conduct review meetings and obtain and document feedback to ensure timely completion of projects. 11 Coordinate with Finance people to review and manage projects costs
1 You need to have 5 - 8 years of experience 2 Experience in client services or project management in the pharmaceutical or related industries. 3 An experience of at least 3 years in a client facing role. 4 You should have a strong people management skills 5 Must have strong written and oral communication / presentation skills 6 Should have passion for networking and updating with the latest technical / scientific developments and relate it to various projects. 7 Strong knowledge of digital technologies (or at least keen on learning), dual expertise in life science/pharma and marketing, experience in servicing pharma industry companies Qualification: Science / Pharmacy / Medical Degree (PG) +/- MBA or any other related education
Indegene（(www.indegene.com)） is a leading integrated scientific partner to global pharmaceutical and life sciences companies delivering a spectrum of marketing, medical, regulatory, training, and research & analytics services. Through an innovative and game changing business model, Indegene is growing rapidly across USA, Europe and the Emerging Markets. Our services include Promotional Medical Education and allied marketing services, MedComm, Medical affairs, Regulatory Writing, Training Solutions, Digital Strategy, Research and Analytics, Creative Production Services and Pack Management. We also have proprietary platforms and products called Phynx in the area of alternate channel for physician engagement, Optimax, in the area of patient adherence & compliance, MedEngage online platform for KOL engagements and TrialPedia a clinical trial analytics and benchmarking platforms.