工作职责： This position has been created to support Payment Operations for the Insitutional and Retail businesses from an operational perspective. Financial -Support management and business decisions relevant to cost -Timely and accurate processing of payments minimising potential losses due to late/wrong delivery of payments Customer -Assist customer-facing departments to handle customers’ enquiries/queries over counter/telephone courteously and refer to senior staff/section head when problems encountered -Maximise existing and forge new relationships with relevant stakeholders (vendor/supplier, other ANZ entities, business teams) Process -Handle all payment processing including 1.Payment system processing in compliance with external regulations & internal procedure manuals 2.Attend to enquiries from customers and correspondent banks 3.Prepare relevant regulatory/internal reports and ensure correctness and timely submission 4.Immediate escalation of any suspicious transactions or situations that senior management should be reasonable aware of such as customer disputes and conflict, fraud, or erroneous transactions that could result in a loss to ANZ Payment processing responsibilities include - Daily Payment processing (tax certificate arching customers bills verification etc) - Customer account, transaction and regulatory inquiries - Cheque collections and traveller cheque processing - Upon receipt of remittance instruction, balance check, compliance check and note TT charges - Follow up on errors with Telex Transfer’s and customer inquiries about their TT payments / charges etc - Compliance checking and AML Reporting - Signature verification for customer instruction - Assisting internal and external auditors in the course of audits - Audit confirmation Processing - Ensure compliance with relevant ANZ internal policies and procedures, PBOC/SAFE/CBRC regulations, policies and procedures - Calling back process for customer fax instructions and large amount transferring - Mailing daily debit/credit advices - Print-out and send debit/credit advices if customer claim that the advices are missing upon receipt of our mails - Complete daily ABOQ/AML/BOP reporting on time and submit the Internal/SAFE/PBOC reports timely -Implementation of Anti-Money Laundering and Sanctions requirements / guidelines including 1.Compliance with the existing policies and procedures for BAU processes and operations 2.Identification of issues or exception and escalate to the team manager or the subject matter experts 3.Actively attend training on AML and sanction control People -Develop good working relationships with all stakeholders -Be a team player, proactively participate in meetings and take active part in team activities Risk/compliance/behaviours -Implementation of Anti-Money Laundering and Sanctions requirements / guidelines including 1.Compliance with the existing policies and procedures for BAU processes and operations 2.Identification of issues or exception and escalate to the team manager or the subject matter experts 3.Actively attend training on AML and sanction control - Ensure all relevant stakeholder (vendor/supplier) engagement activities are alighed to the Group Compliance and AML/Sanction Officer's 'service proposition'. -Work with the relevant business units and functions to increase knowledge and understanding of their environment, products, structure and compliance issues/needs. -Ensure that regulatory compliance is integrated into the day-to-day operational processes and procedures of the ANZ through contribution to the continuous improvement of AML / Sanctions controls at ANZ. -Responsibility and accountability for fraud prevention and compliance to group and country operational processes and procedures -Complete all RAF courses on time 任职要求： To be successful in this role, you will ideally bring the following -At least 1-2 years experience with Personal Banking/Institutional or Payment Processing A drive to reduce inconsistencies risks, errors in own team and surrounding teams. -Good accounting knowledge -Good knowledge on Personal Banking or Institutional Products and local PBOC/SAFE/CBRC regulations -Have good communication skill and provide good customer service -Have good organising and prioritising skills -Good spoken and written English and Chinese
ANZ (Australia and New Zealand Banking Group Limited) has proud heritage of more than 180 years. We operate in 34 markets globally with representation in Australia, New Zealand, Asia, Pacific, Europe, America and Middle East.
ANZ has been in China since 1986 and today has 7 branches and 4 sub-branches in Beijing, Shanghai, Guangzhou, Chongqing, Hangzhou, Qingdao and Chengdu. In 2010, the Australia and New Zealand Bank (China) Company Limited (ANZ China) was established, making ANZ the first Australian bank to be locally incorporated in China.
ANZ opened the Chengdu Hub in February 2011.The Chengdu Hub is part of the ANZ Technology Services and Operations (TSO) Division, and is one of four Group Hubs located in Bangalore, Chengdu, Manila, and Suva. The Chengdu Hub will support our continued expansion and growth in China.
ANZ is also the first and the only foreign bank to have global operation centre in Chengdu. The Chengdu Hub currently has nearly 600 employees and provides various types of services to Australia, New Zealand, and Asia pacific regions in terms of banking back office operations, financial reporting and analysis, as well as various types of technology delivery services.
This is an opportunity to undertake a role offering exceptional opportunities for professional development with a broad range of career paths. It’s a place where the determined can succeed, the willing can grow and together, we can prosper.
We connect you to our world of opportunity.
Click on the link below to learn more about ANZ. http://www.anz.com/china/cn-simp/Personal/
You may apply for this role by visiting ANZ Careers at http://www.anz.com/Careers
Note: Please deliver CV both in English and Chinese versions. 投递简历时，请使用中英文简历。