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售后服务经理,诊断行业,北京/上海/广州

丹纳赫

面议 72小时反馈

上海

本科及以上 8年以上 语言不限 年龄不限
售后服务经理,诊断行业,北京/上海/广州 丹纳赫

面议 年底双薪 绩效奖金 带薪年假

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  • 年底双薪
  • 绩效奖金
  • 带薪年假
  • 弹性工作
  • 管理规范
  • 技能培训
  • 岗位晋升
  • 五险一金
  • 发展空间大

职位描述:

FUNCTION: This position will have responsibility of developing, mentoring and motivating the service team towards achieving the company’s goals.

Basic purpose of this position:
This will include balancing customer technical service support departmental affairs, developing, mentoring and motivating the service team towards achieving the company’s goals.

Essential duties and responsibilities:
The incumbent will also be responsible for, but not limited to the following duties:
•Be responsible for technical and service support for the whole products
•Develop, coach and motivate the service team towards achieving objectives and maintenance of good customer relationships in collaboration with dealers
•Collect customer feedback and find way out to the possible problem by analysis and research
•Task with meeting monthly, quarterly and annual objectives and provide direction for the service team to attain them
•Identify and provide improvements in channel service support and activities
•Develop and implement regional service plan which towards achieving the departmental goals
•Lead dealer service performance in the region according to the company requirements
•Develop regional service budget and responsible for regional service P&L
•Define the limit for which company is responsible as mentorship for negotiating settlement of claims
•Communicate with HQ office on technical matter, be the liaison person between the technical service department in HQ and customers in the region

This description is a summary of principle responsibilities and is not intended to include all duties may be assigned.

Working relationships and contacts:
•External contacts for this position include dealers, suppliers and vendors. Customers may include hospitals, laboratories, institutes, factories and universities.
•Internal contacts include global Technical Supports, Sales, Marketing and Finance, all customer technical service department staff members as well as other service support administrator staff in other offices of the company to gain information or to solve problems.

Supervision received and given:

The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is balanced independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well-defined.

Essential qualifications:

EDUCATION & SKILLS:
•Bachelor degree or above in Engineering, Electronics, Mechanics, Automation or Biomedical Engineering.
•Excellent English skills in speaking, reading and writing.

Working experience:
•Minimum seven years of related working experience, over four years in directing a team.
•Being experienced in the medical device industry is helpful.

Functional proficiencies:
•Begins to broaden professional expertise by studying related disciplines and innovations in the larger technological arena
•Considers organizational issues, external factors, and customer perspective when making decisions
•Encourages system-level innovation. Interprets technology within the context of strategic plans, defines capabilities and constraints, and identifies how experimental data may apply to internal programs/projects
•Prepares for cross-functional opportunities, leadership roles or technical advancement. Applies new knowledge to improve work processes
•Focuses on key tasks when faced with limited time and resources
•Quickly identifies projects and initiatives requiring special attention
•Has broad conceptual framework and experience to achieve objectives
•Understands goals, objectives and barriers to achievement for defined area of focus
•Plans, organizes and runs the achievement of functional unit goals
•Maintains frequent contact with internal and external executive and senior management
•Understands and presents complex technical and non-technical information adjusting approach based on audience's level of understanding
•Solves issues and conflicts using effective negotiation and persuasion skills
•As team leader, uses ability of team members, conducts effective meetings and resolves team conflicts
•Uses understanding of the factors crafting customer needs to anticipate and respond to customer needs

Travel requirements:
This position may require business traveling in a frequent situation.

职位透镜:

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其他信息:

  • 所属部门:
  • 专业要求:
  • 汇报对象:
  • 下属人数:

企业介绍:

丹纳赫是全球科学和技术的创新者,致力于帮助我们的客户在全球各地应对复杂的挑战和改善生活品质。我们在最前沿和富有吸引力的领域拥有众多世界一流的品牌。我们是一支全球超过71000名员工的多样化团队,遵循同一个文化 - 丹纳赫业务运营体系(DBS),该体系引领我们始终在日益激烈的商业竞争中处于领先地位。丹纳赫2014年营业额达到199亿美金并且市值超过600亿美金,位列美国财富500强中的149位。在过去的20年中,丹纳赫的股价表现优异,超过标准普尔指数将近2000%。

在丹纳赫你能实现在其他公司也许无法实现的职业生涯发展道路.众多的品牌提供给我们多种行业的丰富的职业机会。丹纳赫勇于创新,行动迅速,结果导向,并且渴望成功。随着丹纳赫业务的不断成长,我们需要更多的顶级人才。加入我们,您将能够学习到丹纳赫业务运营体系 – 这个运营体系帮助我们制定战略,关注执行力,实现团队合作,并为客户和股东创造价值。期待您的加入!

在中国,丹纳赫始终保持高速增长,拥有超过6000名员工和16亿美金的营业额。二十多家中国营运公司和超过一百家的分支机构,不但为中国客户提供着全方位的产品和服务,也为卓越人才提供更好的工作机遇和职位发展平台。

了解更多信息,请访问公司网站:www.danaher.com.


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