Role Summary/Purpose: Changzhou or Shanghai MTC This role provides industry leading advanced applications support for the development of surgical instruments especially anastomat. The primary responsibility of this specialist is to act as clinical “voice of the customer”, work with engineers and clinical specialists from concept phase to product life cycle to ensure that our solutions meet the customer requirements, clinical and technical risks are retired prior to NPD/PLM cycle with external evaluation.
1. Providing clinical support for the development of surgical instruments products. 2. Working with R&D team on end to end solutions by providing clinical input from customers. 3. Applying knowledge of clinical surgical needs to guide definition and development of new concept and post-processing techniques. 4. Evaluating performance and quality of features throughout the development process by designing protocols, traveling to partner sites for installation and testing. 5. Assisting with customer complaints, investigations, and ultimately offer product solutions. 7. Developing (clinical) competitive intelligence to support the field with counter arguments and selling advantages. 8. Supporting conferences, symposiums, customer seminars and internal training events.
Quality Specific Goals: 1. Aware of and comply with the Medtronic Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position 2. Complete all planned Quality & Compliance training within the defined deadlines 3. Identify and report any quality or compliance concerns and take immediate corrective action as required. 4. Ensure compliance/closure of Regulatory and Quality requirements before approving Design Outputs/Program Deliverables 5. Lead continuous improvement activities by driving the implementation of process and product quality improvement initiatives
Qualifications / Requirements: 1. Certified surgeon or equivalent 2. Min. of 5 years’ experience in Surgery, including all clinical applications and performing procedures. 3. Experience interacting with customers in various situations 4. Ability to present complex material to diverse audiences 5. Ability to work well independently and as part of a team 6. Creative, flexible and well organized 7. Must be willing to work within the identified Academic Region 8. Ability to travel 10-20% of the time
Desired Characteristics: 1. Advanced degree (Bachelors or Masters) 2. At least 10 yrs. experience in the medical industry 3. Applications experience 4. Previous J&J Healthcare experience 5. Competitive experience