Objectives of the Position • Winning and binding of customer through application-focused technical support and supporting existing customer
Main Tasks • Daily technical problems solving at the customer’s and deals with customer complaints • Daily logistic and commercial coordination to ensure maximize the customer satisfaction in cooperate with company business rules and achieving business target. • Ensures daily support for current / new products incl. product changes and consultancy at the customer’s site • Monitors competitors locally • Keeps in touch with customers; holds presentations, makes demonstrations and provide training to customers, dealers and prospects on products and techniques • Compiles reports and ensures direct flow of communication to internal units • People management (service provider) • Obtain and monitoring customer forecast, coordinate planning and production, monitor inventory, cooperate with logistic to ensure customer satisfaction in supply chain management. • Ensures all activities and processes meet internal and external EHS standards
Minimum Education and Qualification Required for the Position • Education: Bachelor or above in chemical-related majors • Working Experience: at least 5 year relevant working experience (technical service, production, lab or application) in chemical industry (preferably in Coatings industry) • Technical & Professional Knowledge: knowledge in Coatings process, technical service background is preferred; good command of English; IT user skills
About BASF At BASF, we create chemistry - and have been doing so for 150 years. As the world's leading chemical company, we combine economic success with environmental protection and social responsibility. Through science and innovation we enable our customers in nearly every industry to meet the current and future needs of society.
About BASF Shanghai Coatings BASF Shanghai Coatings Co. Ltd (BSC), founded in 1997, is a joint venture between BASF SE and Huayi Fine Chemical Co., Ltd. BSC produces and markets automotive OEM coatings, providing automotive manufacturers with high-quality coating systems, including electrocoat, primer, basecoat and clearcoat. With advanced production and technical facilities, BSC is able to develop and offer various car body and car parts coating solutions addressing customers’ demands. Customers include major domestic and international car manufacturers.