Community Manager 20-25k
广州 5-10年 统招本科
带薪年假 交通补助 年度旅游
下线图片 浏览更多优质职位
浏览原职位详情
职位介绍
Community Manager Goals & Objectives • Illustrate WeWork’s core values and strive to achieve our mission. Lead the Community Management team to achieve the following: • Creation of a collaborative environment amongst our members through events and personal introductions • Maintenance of 100% occupancy by achieving sales goals, and managing churn • Ensuring that building is fully operational and processes are running smoothly • Driving growth and promotion of WeWork-provided service offerings • Maintaining company standards and expectations • Managing building KPI’s Duties & Responsibilities Community Management & Events • Manage all building operations and communicate with market support to ensure highest level of member satisfaction • Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs • Solve member-related issues to ensure a cohesive community and manage member expectations • Meet with members to resolve issues, process member terminations and other issues of complexity • Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets • Proactively gather data on members’ business objectives and identify both WeWork and member services that could help members achieve their objectives • Seek opportunities to engage members to discover and discuss members’ objectives, i.e. using member service request as an opportunity to learn more about member, member’s business and any other needs member may have • Identify opportunities and act on them to connect members • Design and implement rules, guidelines and best practices for the community to optimize member experience • Recommend best practices, including but not limited to: community management, sales, events, training, and member experience on a company-wide level • Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of greater community • Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted • Explain WeWork policies and procedures to members, including but not limited to: membership agreement and billing procedures Business Development • Take responsibility for sales and community dynamics • Conduct tours to work towards and maintain 100% building occupancy when ACMs are unavailable • Lead tours for VIPs, i.e. guests of WeWork • Engage in the larger community of the market by attending events and networking with local start-ups and organizations • Manage and maintain relationships with vendors and landlords Building Management • Make recommendations to Physical Product and Head of Community and Operations on any repairs, maintenance, or updates required in your building • Analyze tickets by area to identify and resolve issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc. • Set priorities using ticket data and clearly communicate adjustments to team • Produce comprehensive quality control reports that allow all stakeholders to improve member experience • Review all base building documents to ensure the data is updated and accurate • Supervise move-ins and move-outs for quality experience • Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress • Expense management for the building • Know and be able to implement member safety plans, i.e. fire and emergency plans Personnel Management • Manage a team within a building to reach sales goals and execute on their objectives as an individual and a team • Lead professional development within team and make recommendations to promote current employees • Perform weekly one-on-one meetings to track individual performance • Oversee and keep team up to date with process changes • Oversee team including performance management reviews Experience & Requirements • College graduate with a four-year degree • Customer service and sales experience required • Project management and business operations experience required • Must have strong verbal and written communication skills • Cold-outreach experience a plus • Understanding and experience managing a team of more than two people • Exceptional organizational and multitasking skills • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy • Passion and understanding for entrepreneurial communities

职位透镜

您与该职位的匹配度: 登录查看
lens

猎聘温馨提示:

1. 如您发现平台内招聘方存在以下违规行为的,请立即举报
  • a. 扣押您的身份证件或者其他证件;
  • b. 要求您提供担保人、担保金或者以其他名义向您收取财物( 如培训费、体检费、资料费、置装费、押金等);
  • c. 强迫您入股或者向您集资;
  • d. 以招聘名义牟取不正当利益;
  • e. 发布虚假招聘广告信息;
  • f. 存在其他损害您的合法权益的行为。
2. 如您应聘的岗位属于涉外劳务合作/海外岗位的,请务必核实招聘方对外劳务合作资质取得情况,同时注意自身资金安全,防范招聘欺诈。
查看全部