职责描述： 1. Be responsible for PM&PQ product customer complaint management. 2. Maintain customer complaint quality database, records, reporting and white board updating. 3. Provide quality awareness training for production and OQC that are related to customer complaint (mainly for person operation mistake). 4. Be responsible for showing customer complaint root cause analysis evidence or process to customer or the third-party certification. 5. Regular check with MRB team for quality level for incoming material that is related to customer acceptance problem. 6. Monthly report to Head Quarter on PQ&PM customer quality performance and corresponding corrective actions follow up. 7. Be responsible for setting up 8D team to resolve quality problem with 5 why logic, failure tree or other quality methodologies. 8. Join quality meeting in customer site that is related to product quality complaint or communication. 9. Participate design review meeting from customer point of view. 10. Daily FR status tracking and corresponding QMM input and output. 11. Communication with sales, project manager and service for customer confirmation like non-conformity concession request process. 12. Collect and make non-quality cost analysis.
任职要求： 1. Good communication skill and capability to communicate directly with customers on quality issues and problem solving; 2. Best team player from quality aspect; 3. Have quality engineer experience minimum 5 years. 4. Be able to communicate and write in English. 5. 8D quality tools expertise and methodology application. 6. Knows ISO9001:2015 and ISO22163 standard and applies it to its best knowledge. 7. DFMEA, PFMEA, SPC, MSA and control plan.
Schaffner is the international leader in electromagnetic compatibility (EMC), focusing on high-growth sectors such as automotive, industrial and consumer electronics and telecommunications. The Schaffner Group develops, produces and markets standard and customer-specific components, modules, test systems and test facilities.
Schaffner EMC China set up its manufacturing facility and sales network in Shanghai Pudong in 2001. The company enjoys a first class brand name worldwide in its industry and its products are widely used in the industries of Motor Drive and Control, Telecommunication, Power Source, White Goods, Computer, Lifts & Elevator, Automotive, etc.