【Senior System Analyst_DBA招聘】_2024南京Senior System Analyst

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职位介绍: Key Objective 1. Working within Solution Support Center (SSC) in Greater China to deliver proactive and reactive technical support to these customers, both onsite or from office. 2. Developing sets of standard deliverables to customers in managing and maintaining environments based on Oracle Database. 3. Assisting customers to maximize the stability, availability and performance of their critical business systems. Responsibilities: 1. Proactively work with SSC customers to ensure their successful deployment of Oracle Database Server. 2. Tasks ranging from daily DB Support, like problem solving, troubleshooting, DB Upgrade, performance review, patch analysis, knowledge transfer, and SR reviews, proactive software advice. 3. Provide 24x7 pager standby services to named customers 4. Forming effective professional relationships with Oracle Technical Account Managers, and ACS Sales Oracle Product Support and customer, at all levels, to ensure customer satisfaction with Oracle's products and support organization. 5. Provide assistance to service delivery team in critical situation as requested. 6. Respond and resolve service requests within Key Performance Indicator targets. 7. Develop high quality, standard deliverables and methods to promote efficient service delivery. 8. Research and respond to technical enquiries from customers. 9. Maintain an up-to-date and in-depth knowledge of new products released in the market. 10. Maintain product expertise within own area of specialization 11. Contribute continuous development to the team Requirements 1. B.A./B.S. in a technical field or equivalent experience required 2. Minimum 8 years DB experiences, at least 6 years in Oracle Database Administration 3. Proven experience of Oracle DB installation, configuration, administration in a production environment in 10g/11g/12C 4. Real Application Cluster (RAC) knowledge and Oracle MAA experience essential 5. Timesten and GG experience is a plus 6. Exadata and Exalogic experience is a plus 7. Proven Experience in Oracle Data Warehouse is a plus 8. Hands-on experience of any of the followings is a definite advantage: · Oracle Advanced Queuing, Oracle Enterprise Manager,Oracle Dataguard, Oracle Recovery 9. Strong UNIX skills is an additional advantage, preferably Linux skills. 10. Team lead experience is a definite advantage 11. Fluent in English and Mandarin is essential 12. PM experience is a plus 13. Candidate with fewer years of working experience will also be considered as Technical Analyst. PERSONAL SPECIFICATION 1. Proven success of working on own initiative and managing client/end users expectations 2. Strong troubleshooting skill, excellent problem solving and analytical skills 3. Solid customer facing experience 4. Ability to work under pressure in escalated situations 5. Willing to take challenges, and learn new technologies not limited to Oracle Database products 6. Independent working capability 7. Excellent written and verbal communication skills