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售后维修工程师, CT

飞利浦中国

面议 10天内反馈

北京

本科及以上 1年以上 语言不限 年龄不限
售后维修工程师, CT 飞利浦中国

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职位描述:

Job Posting Description
In this role, you have the opportunity to

Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of customer service business and sales business.

You are responsible for

Plan and deliver assigned service to customers with high quality, including Corrective Maintenance, Preventive Maintenance, Installation and FCO, focus on the efficiency and service quality.
Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.
Support CS business
Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities.
Provide service support to team members as required, Focus on good team work.
Prepare and provide kinds of Service Report on an accurate and timely basis
Other tasks assigned by team & company
You are a part of

External Customer: Deliver daily service to customer and ensure customer satisfaction. Show PHILIPS’ enterprise culture and ensure PHILIPS’ enterprise image.
Support Function: Ensure the service process correct implementation and timely feedback for better service process improvement.
Ensure individual service business TGT achievement;
Ensure individual service delivery quality.
Sales Distributor: Cooperate with sales distributor in varied sales or marketing activities. One face to customer.
To succeed in this role, you should have the following skills and experience

Education: College, University Bachelor or above, Advanced Electronics Certificate or equivalent in electrical engineering
Experience:
0~years work experience on customer service in Healthcare industry
Travel Frequency: >50%
Competency and Skills:
Strong technical knowledge on Healthcare products
Strong communication skill and Open mind to share with others
Clear and logic thinking
Ability to handle multi tasks
Good execution skill
Excellent English skill in reading, writing and speaking
Willing to take responsibility
Self-motivation and self-management
In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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企业介绍:

荷兰皇家飞利浦公司是一家领先的健康科技公司,致力于在从健康的生活方式及疾病的预防、到诊断、治疗和家庭护理的整个健康关护全程,提高人们的健康水平,并改善医疗效果。飞利浦将凭借先进技术、丰富的临床经验和深刻的消费者洞察,不断推出整合的创新解决方案。公司目前在诊断影像、图像引导治疗、病人监护、健康信息化以及消费者健康和家庭护理领域处于领导地位。飞利浦公司总部位于荷兰,2016年健康科技业务的销售额达174亿欧元,在全球拥有大约71,000名员工,销售和服务遍布世界100多个国家。更多招聘信息,可登录飞利浦招贤纳士网站: http://www.philips.com.cn/a-w/careers/healthtech.html 或飞利浦中国网站:http://www.philips.com.cn

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职位发布者

陈女士 / Assist TA Manager

飞利浦中国

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