3055908 - Senior IT Specialist 薪资面议
杭州 经验不限 统招本科
500强
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职位介绍
Role Summary/Purpose : Responsible for identifying IT solutions and executing the plan based on business requirements for the manufacturing facility. Essential Responsibilities : Engage & Connect business - Business Focus: ability to build strong relationships through quality of work and thought leadership; to understand and manage business' expectations. - Communication, both written and oral: ability to communicate effectively with senior leadership team and IT managers as well as across the various teams throughout the company. Deliver IT solution to fulfill business requirement - Work directly with business owners and IT staff to identify, rationalize and document requirements. Translate those requirements into actionable initiatives with appropriate control. - Lead the ongoing system enhancement and development to deliver a quality solution that meets business and/or customer requirements within time and budget targets. - Interact with multiple internal and external service providers to deliver complex solutions to business. - Take ownership of the site systems and follow up business case and solve Promote/maximize existing IT system utilization - Act as a change agent for business processes. Work as a partner with the business to evaluate and improve the business processes and arrive at mutual, cost effective solutions. - Provide leadership and expertise in site IT projects e.g. ERP & shop floor solution implementation. Manage existing IT system support team - Work closely and evaluate service providers and handle vendor management. - Manage on-going vendor relations to ensure that services are delivered, problems addressed and costs maintained in the most efficient manner. IT operation supervision - Support Helpdesk team in setting performance targets, handing critical issues and continues improving in the service delivery and process optimization; communicate performance data to key customer. - Ability to lead and facilitate global resource to issue resolution (major outage/disaster/escalation), acting as the primary focal point of escalation. - Monitor User IT satisfaction and ensure appropriate follow-up to keep high-level customer satisfaction. - Manage IT assets (Laptop, server, printer, license) to meet the business needs and driving for cost out. - Coordinate with vendors and related parties to ensure all voice / data services are delivered in time with good quality. Qualifications/Requirements : - Major in Computer Science or related technical field, Bachelor+ degree, 3-5 years related working experience - Fluent in English and Chinese - Strong vendor management skills - Team management practice - Hardworking, detail oriented and fast learner with teamwork spirit Desired Characteristics : - JV working experience preferred - Lean Six Sigma Certification - PMP certification - Oracle ERP, Kronos (preferable) experience - Strong data analysis ability

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