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- 职位介绍
- 1. Job Summary This position is to handle daily operation to meet customers’ needs, provide quality services and make sure no service failures occur. 2 Scope and Accountability - Handle daily operations activities for customers - Achieve a high customer satisfaction rating - Provide suggestion for problem solving to meet customers satisfaction - Implement new customers’ requirements - Co-operate with service providers to solve local customs/trucking problems - Seek support from supervisor for final decision and approval - Daily support of supervisor for group operations including helping to cover supervisor when he/she is not available. - Manage KEY/VIP accounts 3. QUALIFICATIONS - Education: College degree - Experiences: Some experience in the transportation industry - Skill Sets: Good command of both spoken/written English and Chinese - Desired competencies (typical): Attention to detail, pc skills, typing ability, customer focus - Desired competencies (nice to have): Shipping knowledge, understanding of customs regulations, ability to make presentations before audiences of 5 or more people
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